Terms and Conditions

Descriptions of Products

We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer's specification. Despite this, a slight variation in items may occur. Every batch is different. Please note that the vast majority of items are handmade - if you want perfect - this is not the place to shop!

 

The bath bombs may not be perfectly round - they may have cracks in the surface, they may crumble a bit, this is all normal with using a hand mould. They might vary from the picture - the colours might be brighter or lighter... They still work the same with a crack or a dent and we think it adds to the charm! We provide you with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information, please contact us via email.  For information regarding full ingredients - also send an email stating which product.

Products for skin conditions / medical conditions

We often get asked about products and whether they are hypoallergenic or good for sensitive skin - all we can reply is that these terms cover a huge range and it is not possible to say whether one person may react with a product when another person may not.

 

Most of the products are SLS free and paraben free (although some are not) please check descriptions - these are often what can cause skin irritations. Also some products contain Almond Oil and although experts are divided on whether external contact with this will cause a reaction - it is always better for us to mention it for those who suffer nut allergies.

What we would advise is - you know better what your skin reacts to - check the ingredients list, or ask for information about the product you are interested in and if you want to purchase always do a patch test. We do not give recommendations for products, unless specifically advised by the supplier that the product is suitable for sensitive skin.

Various products would not be suitable for those with medical conditions - however it is impossible to list these - if you are a sufferer of a condition, it is your responsibility to know what could affect your health and if you have any questions regarding ingredients we will of course do our best to provide you with the information you need to make an informed decision of whether to purchase or not.

PLEASE NOTE IT IS NOT POSSIBLE TO PROVIDE A LIST OF ALL THE PRODUCTS THAT MAY / MAY NOT CAUSE IRRITATION / SENSITIVITY OR A REACTION AS WE USE SEVERAL SUPPLIERS. IF IN DOUBT THEN ASK BEFORE YOU ORDER. SOME PRODUCTS MAY CONTAIN SLS, ALMOND OIL, COCONUT OIL, MILK POWDER / BUTTERMILK POWDER. ALL CONTAIN FRAGRANCE OIL OR ESSENTIAL OILS AND SOME CONTAIN GLITTER OR PLANT MATTER (E.G. ROSE PETALS AND LAVENDER)

Products that contain CBD are recommended for the use of over 18s only and are not suitable for under that age.  We make no medical claims regarding these products.

Payment, Postage and Packaging

All payments will be due and shall be due before dispatch of goods. If your payment fails your order will be cancelled within 14 days, unless you contact to specify otherwise. No goods will be dispatched until payment has been made in full, and the funds have cleared.

We accept payment via Paypal, Debit/Credit Card, or Bank Transfer. At checkout you will be given the option to select the type of payment you would like to use. Please select the appropriate option for you.  If you do choose to pay via Bank Transfer, please select MANUAL PAYMENT at checkout and contact me on email (bombsandbubblesgalore@gmail.com) for the information to make payment.

The prices on the website do not include delivery charge.  This is calculated at checkout by weight.  For UK postage I do use Royal Mail Standard Second Class or Signed For Second Class.  If you do wish to upgrade to First Class, please contact me before you do put your order through.  If you have not paid enough postage, for example, you have chosen Standard but wish to pay for Signed For, we reserve the right to invoice you for the difference.  This also applies if postage or courier charges are more than you have paid.  For example, shipping to the US differs in price from £11, if your parcel will cost more than this amount, we reserve the right to contact you regarding the additional postage.

If you have paid too much postage, we can refund this to you, or keep it on account for any future orders. Please contact us by email if you believe you have paid too much postage.  Please note, our postage charge does cover a small amount for admin costs and the costs of packaging and is slightly higher than usual RM postage.

Delivery

Orders are aimed to be sent within a 48 hour time frame, unless specifically stated.  If your order is a preorder, you will be advised when you are likely to receive your order at the time of ordering.  

Once your order is posted, you will receive an email with Shipping Confirmation information.  If you have opted for tracking you will find your tracking number in this email.  As soon as it is in the possession of Royal Mail or the Courier, we are limited to what we can do.

If you have selected COLLECTION ONLY please note we do not offer free delivery to you.  We will send you an email to advise your order is ready for collection and you will be given a time that your order can be collected.  Please note, I do work full time so these times may be specific.  In some circumstances I can offer you a different collection address but this is strictly in extenuating circumstances.

 

Your Right of Cancellation
You have the right to cancel your order at any time up to 14 days after receipt of your goods, in line with your statutory rights. You will be responsible for returning the goods unused and in their original packaging and on receipt of these goods, you will be refunded in full for your order in the event of returning due to change of mind.

Refund Policy
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order.

Refunds will not be issued where bath bombs or similar items are cracked or are not perfectly spherical. Cracks and small amounts of unevenness and imperfections are present on most hand made bath bombs, creamers and such like, and are there from manufacture. The vast majority of items are HANDMADE and this is part of the charm of handmade products - they are not perfect or flawless. This in no way effects their primary function, however may effect it cosmetically in appearance. 

Refunds will of course will be issued if the item is broken or smashed, or in some cases unusable - please take a photo of effected item along with the packaging and we will issue a complete refund. In some cases we may ask that the items are returned to us - especially if there is a problem with a product so we can go back to our suppliers.

Wrong Item(s) Delivered - If, by mistake we send you an incorrect item, you must notify us within 3 days via email.

Missing Item(s) - If you are missing any items from your order, please contact us within 3 days of receiving your order.  If the item(s) is still in stock we will post out to you, if not, we will refund.

If you have not received your order within a reasonable time frame - 30 days from Shipping Confirmation with Royal Mail, courier services will differ from this - please contact us via email in the first instance.  We will be able to check our postage information to see where the parcel is and send as much information as we have to you.  If your parcel has been marked as Delivered, we will ask you to contact your local delivery centre if you have not received a card, or the parcel is not in your possession.  This will be a claim that you will have to make for yourself.  PLEASE NOTE: If you leave a 'Safe Place' notice with your delivery company, these parcels are left at your own risk and Bombs and Bubbles Galore are not responsible for lost or stolen items we would advise to contact the Police in this matter.

If the parcel has not been delivered and is showing as non-delivery on our records, we will start the process to claim via Royal Mail ourselves and we would consider a refund once all avenues have been considered.

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Returns Procedure

Please note, as stated above, in the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary.

 

We do request photographic evidence of all damages wherever possible, rather than a return, unless specifically requested.  Items should be returned in their original packaging and 'as new'. Please contact for our Returns information.

Misuse of Goods

Cosmetic Use Disclaimer

We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Most bath bombs contain body safe colourants and fragrances and will not stain either a person or a bath tub. As with all bath products - please rinse bath after use to remove any particles (e.g. glitter or rose petals etc) and any remnant of colour. Please make sure your bath is clean before use - e.g. a "tide mark" on a bath may attract more colour than a clean surface. If your bath tub is painted or damaged, it is advisable to avoid bath bombs with colour as the porous areas will attract the colour and prove difficult to remove. All of our suppliers use either water soluble dyes or mica in their products. Bath bombs are highly coloured products and as such transference can occur to skin or clothing if handling when wet. 

 

It is advisable that those with bleached / dyed hair do not submerge hair into coloured bath water as hair is very porous and can result in colour pigment being taken into hair shaft. Please note that they are only temporary discolouring to skin and will not cause any lasting staining.

Please note that if you have sensitive skin - you are always advised to check ingredients and then carry out a skin test - dampen a small part of the bath bomb and rub on inner arm - check 24 hours later for any reaction. Often children can have sensitive skin so it is always best to do a skin test on any new product. Fragrance oils in particular, can have any one of 26 known allergens in (proved to cause irritation / rash / discomfort).

All products are for external use only. All products on this website are not suitable for under 3yrs.

Bombs and Bubbles Galore will not be held responsible for any personal injuries that occur from the misuse of goods advertised on this website.  Supplier information can be found on the labels on each product or by contacting me for further information.